What Is Splashtop Remote Support?
Think about the last time your computer had a problem. Maybe it froze. Maybe a program wouldn’t open. Maybe you got a scary error message. What did you do?
You probably called someone for help. Then you waited. Maybe they came the next day. Maybe it took three days. Your work stopped. You stressed. You lost time and money.
Splashtop Remote Support changes this completely.
It’s a tool that lets tech helpers (like Reese Tech) connect to your computer instantly. We don’t need to drive to you. We don’t need to schedule days in advance. When you have a problem, we connect to your computer in seconds and start fixing it right away.
Here’s the magic part: You don’t need to do anything technical. You just give us a simple code, and we can see your screen and fix your problem. It’s like having a tech expert sitting at your desk, but they’re actually at our office in Hurst.
How Is This Different from Regular Remote Access?
Here’s an important difference that helps you understand what Remote Support does:
Regular Remote Access (like Splashtop Pro or Performance): YOU access YOUR OWN computers from different places. You’re checking your work computer from home. You’re the one controlling everything.
Remote Support: Your TECH HELP COMPANY (Reese Tech) accesses YOUR computers to help YOU. We connect when you need help, fix the problem, and disconnect. You stay in control.
Think of it like this:
- Remote Access = You have keys to your own house and can go in anytime
- Remote Support = You call a repair person and give them temporary permission to come fix something
Both are useful, but they do different jobs.
Who Should Use Splashtop Remote Support?
This service is perfect for many different businesses in Dallas, Fort Worth, and the surrounding areas:
Small Businesses with 5-50 Computers: You’re big enough to have tech problems regularly but too small to hire a full-time tech person. Remote Support means Reese Tech can help all your computers quickly without driving to each one.
Medical and Dental Offices: When your patient scheduling system goes down, you need help NOW. Remote Support gets you back up in minutes, not hours. Your patients don’t wait. Your schedule doesn’t get backed up.
Retail Stores: Your point-of-sale system crashes during a busy Saturday. With Remote Support, we fix it immediately. You don’t lose sales. You don’t turn customers away.
Restaurants: Your ordering system or payment system stops working during dinner rush. Every minute costs you money. Remote Support saves the day.
Law Offices: Legal work has deadlines. When your computer problems threaten a court date or filing deadline, you need instant help. Remote Support delivers.
Accounting Firms: Tax season doesn’t allow for computer problems. When you’re on deadline with client returns, Remote Support keeps you running.
Any Business That Can’t Afford Downtime: If every hour your computers are down costs you money, frustration, or customers, Remote Support is your safety net.
What Does Remote Support Cost?
Splashtop Remote Support starts at $299 per year for one technician.
Wait, let’s explain what that means. “One technician” means one person from Reese Tech can help with unlimited computers at your business. If you have 5 computers, 20 computers, or 50 computers, one technician subscription covers all of them.
That breaks down to about $25 per month.
Let’s put this in perspective:
One Emergency Service Call: If Reese Tech has to rush to your location for an emergency, that might cost $150-300 just for the trip. One emergency call costs as much as a whole year of Remote Support.
Time Saved: Your employee makes $25 per hour. Their computer is broken. Without Remote Support, they wait 4 hours for help to arrive. That’s $100 in lost wages, plus zero work getting done. With Remote Support, they’re back to work in 15 minutes.
Multiple Locations: If you have offices in Dallas and Frisco, driving between them takes time and money. With Remote Support, we help both locations instantly without leaving our office.
One of our restaurant clients in Arlington calculated they saved $3,000 in the first year just from avoided emergency calls and reduced downtime. They paid $299 and saved $3,000. That’s a 10-times return on investment.
How Remote Support Works (The Super Simple Version)
Here’s what happens when you need help:
Step 1: You call or text Reese Tech. “My computer is acting weird.”
Step 2: We send you a simple link or tell you a website to visit.
Step 3: You click the link. A small program opens. You see a 9-digit code on your screen.
Step 4: You tell us that code.
Step 5: We connect to your computer. You can see us moving your mouse and clicking things.
Step 6: We fix your problem while you watch. You can ask questions. We explain what we’re doing.
Step 7: When we’re done, we disconnect. The session ends. Everything is fixed.
Total time from your first call to problem solved: Usually 15-30 minutes.
You don’t need to install anything permanently. You don’t need to remember passwords. You just give us a code when you need help.
Three Big Concerns People Have (And Why They’re Not Problems)
Concern #1: “Can Reese Tech Spy on My Computer Whenever They Want?”
No. Absolutely not. This is really important to understand.
Remote Support doesn’t work like that. Here’s what actually happens:
- You have to RUN the program first
- You have to GIVE US the code
- We can’t connect without that code
- The code changes every time
- When the session ends, we can’t get back in without a NEW code
Think of it like a one-time-use door code. You give us the code when you need help. We use it once. Then it stops working. We can never use that code again.
We can’t connect to your computer unless you actively help us connect. We can’t sneak in. We can’t watch you. We can’t access your computer when you’re not aware.
You’re always in control. You can see everything we do. You can end the session anytime by closing the window. Boom. We’re disconnected.
Many banks, hospitals, and government offices use Remote Support. If it wasn’t secure, they wouldn’t use it.
Concern #2: “What If I Need Help and I’m Not Very Good with Computers?”
This is actually why Remote Support is so perfect for you.
Remember, YOU don’t have to fix anything. WE fix it. You just need to do three simple things:
- Call us
- Click a link
- Read us a number
That’s it. If you can do those three things, Remote Support works for you.
We have clients in their 70s and 80s who use this. We have clients who proudly tell us “I’m terrible with computers.” They all use Remote Support successfully.
Here’s a real conversation we had last week:
Client: “My screen is frozen and I don’t know what to do.”
Reese Tech: “No problem. Check your email. I just sent you a message. Do you see it?”
Client: “Yes.”
Reese Tech: “Click the blue link in that email.”
Client: “Okay, I clicked it. Now there’s a window with numbers.”
Reese Tech: “Perfect. Can you read me those numbers?”
Client: “Um, let’s see… 4-8-2-9-1-7-3-6-5.”
Reese Tech: “Great! I’m connecting now. You’ll see your mouse start moving. That’s me. I’m going to fix this for you.”
Five minutes later, the computer was fixed. The client didn’t need to understand anything technical. They just followed simple instructions.
Concern #3: “My Business Has Sensitive Information. Is This Safe Enough?”
Yes. Here’s why:
Everything Is Encrypted: When we connect to your computer, all the data is scrambled. Even if someone somehow intercepted it (which is nearly impossible), they’d just see gibberish.
No Passwords Stored: We don’t store your codes. We don’t save any passwords. Each session is completely separate.
You Can Watch Everything: Unlike when we take your computer to our shop, you can sit there and watch exactly what we do. Total transparency.
Meets Strict Standards: Splashtop Remote Support meets HIPAA, PCI, and other serious security standards. Healthcare companies trust it with patient data. Financial companies trust it with money data.
We Only See What You Show Us: When we connect, we only see what’s on your screen. We can’t access other computers on your network unless you specifically let us.
Compare this to other options:
- Bringing your computer to a shop: You have no idea what they’re doing. Your computer leaves your sight.
- Letting someone walk around your office: They can see paperwork, sticky notes with passwords, other employees’ screens.
- Mailing your computer: It could get lost. It’s out of your control for days.
Remote Support is actually MORE secure than these old-school methods because everything stays under your supervision.
Real DFW Businesses Using Remote Support
A dental office in Plano told us: “Our patient software crashed on a Monday morning. We had 30 patients scheduled that day. Reese Tech connected in 2 minutes and had us running in 10 minutes. We didn’t cancel a single appointment. This saved our entire day.”
A retail boutique in Southlake said: “Our credit card machine stopped working during our biggest sale of the year. Instead of losing thousands in sales while waiting for help, Reese Tech fixed it remotely in 15 minutes. We stayed open and made our sales goal.”
A small law firm in Fort Worth shared: “We have offices in Fort Worth and Dallas. Before Remote Support, Reese Tech charged us travel time to go between locations. Now they help both offices instantly. We cut our tech support costs in half.”
What Makes This Better Than Just Calling for Regular Service?
Let’s compare two scenarios:
Traditional Tech Support:
- Problem happens Monday at 10am
- You call for help
- Earliest appointment is Wednesday at 2pm
- Tech drives to you (30-60 minutes)
- Tech works on problem (1-2 hours)
- Tech drives back (30-60 minutes)
- You pay for all that time
- Total downtime: 2 days
With Remote Support:
- Problem happens Monday at 10am
- You call Reese Tech
- We connect in 2 minutes
- Problem fixed in 20 minutes
- You’re back to work by 10:30am
- Total downtime: 30 minutes
Which would you prefer?
What’s Included with Remote Support
Here’s everything you get for $299 per year:
- Unlimited remote support sessions
- Support for unlimited computers at your business
- Fast connection (usually under 30 seconds)
- File transfer capability (we can send you files or get files from you)
- Screen recording (we can record the session if needed for training)
- Chat feature (we can type messages to you during the session)
- Multi-monitor support (we can see all your screens)
- Works on Windows, Mac, iOS, and Android
- No software to install permanently on your computers
How to Get Started with Remote Support
Ready to give your business this safety net? Here’s what to do:
Step 1: Click here to create your Splashtop Remote Support account.
Step 2: Contact Reese Tech. Let us know you signed up. We’ll connect your account to our system.
Step 3: That’s it. You’re covered. Next time you need help, just call us and we’ll connect remotely.
The setup takes about 10 minutes total. Then you’re protected for the whole year.
Questions People Ask
Do all my employees need to learn how to use this? No. They just need to know to call Reese Tech when there’s a problem. We walk them through the simple connection process.
What if someone is not at the computer when there’s a problem? Remote Support works best when someone is there to start the connection. For times when no one is around, you might also want regular Remote Access. Ask Reese Tech which combination is best for you.
Can you help our computers at home too? Yes! If your employees work from home, Remote Support works there too. Same process, same speed.
What happens if our internet goes down? If your internet is completely down, remote support can’t work (because it needs internet to connect). But we can help with almost everything else remotely.
Why Reese Tech Uses and Recommends Remote Support
We’ve tried many remote support tools over the years. Splashtop Remote Support is the one we trust for our DFW clients because:
It’s Reliable: It connects fast and stays connected. We’re not fighting with the tool when we should be fixing your problem.
It’s Simple: Your employees don’t need training. We can help anyone, regardless of their tech skills.
It’s Affordable: At $299 per year, every business can afford this protection. It’s one of the best values in tech support.
It Scales: Whether you have 5 computers or 50, one subscription covers everything.
The Bottom Line
For less than $1 per day, you can have instant access to tech support from Reese Tech. No waiting. No scheduling. No watching your business suffer while you wait for help.
When something goes wrong (and something always goes wrong eventually), you’ll be back up and running in minutes instead of days.
Is this the right choice for every business? No. If you never have tech problems, you don’t need it. But if you’re like most businesses, you’ll have computer issues a few times per year. Remote Support pays for itself the first time you use it.
Protect your business with Splashtop Remote Support today
Ready to stop wasting time on computer problems? Click any link in this article to sign up, then call Reese Tech. We’ll make sure you’re set up correctly and ready to go.
Your business deserves reliable technology. When it’s not reliable, it deserves fast help. That’s what Splashtop Remote Support delivers.